Shell in Henderson, NV Open now

Reviews about Shell

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  March 25, 2019, by Amy Inkong
  Never going back there again. Please read my story I went there today March 7th 2018 around 4:30pm. There was 3 people working with no other customers. I assumed one of them is the manager because she dressed differently ( gray/green shirt with a name tag) I didn’t wear my glasses. So, I couldn’t see her name. I paid $25 for my gas and walked out, but the gas pump didn’t work after many tries. I walked in and asked for the reason. The lady( I assumed that she is the manager) was acting really rude and ill-mannered. She asked me “How did you pay?” Then the girl at the register, who took my money said “Cash” but she( the manager ) asked me rudely again “ How did you paid?” I said “I was just in here and I used cash” She told me that they are dealing with another customer now. Which there was 1 customer at the check out register. But remember there was 3 people working. So, I said “it didn’t make any sense since I have already paid a while ago.” She rudely replied“ you need to stay in here and wait and see if something is wrong” I was surprised. How many times I went to the gas stations and never have this problem! So I said. “ What can be wrong!?” The lady( manager I assumed) turned her back and put her hands up in the air like she was so pissed off and said “ I’m done. I’m done!!” Long story short, bad manner, bad service. For the owner, If you ever has a chance to read this, please consult with your employees how to be somewhat professional at their job.