west elm in Henderson, NV Open now

Reviews about west elm

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  May 03, 2019, by IA IA
  I just experienced the worst costumer service at West Elm at the District / Green Valley Ranch. They never communicate with me about the promotions going on in the store and I didn't get the discount that the store is offering right now and the guy at the register never said anything about the final sale items I've purchased ... Today I went to return two of the items and the associate refused to do the return cause or the store policies. I told her I didn't knew about the final sale cause the other associate never told me so I told her about writhing a bad review to the store and she totally agreed with me instead of calling a manager to solve the issue. When I got home with the new purchase one of the shams I got had the wrong label size so I went back to exchange it and get size I needed and this time I spoke to the manager and he tried to give me a discount for the first purchase I did but he didn't know how to use the cash register to do the transaction and gave me what the store is offering now ... The associates at that place don't have a clue of what a costumer service is. when I was at the cash register, the workers were there behind the counter just talking about food and how wonderful dinner was last night instead of helping the costumers, and also at the door there's nobody talking to you and "telling you what the store promos are"! Never going back there to spend a dime !!!